(Digital) Sales Admin Support

Our current sales department is growing and getting busier by the minute! We’re looking for a highly meticulous and self-organized multi-tasker to join our team and support our sales superstars in closing sales!

This is not a sales role, however this role could be the starting point for someone who would like to grow their career in sales in the future. Experience and a sincere interest in digital marketing will be key for this position.

Key Responsibilities:

  1. Represent our company and provide excellent customer services to clients, affiliates, suppliers and others.
  2. Be a point of contact for sales – including answering chats and emails from clients
  3. Offer first line of support for clients
  4. Manage all specialised content manager service requests for our client. This includes, but is not limited to:
    1. Creating orders for clients
    2. Creating templates for clients
    3. Conduct keyword research and keyword localisation
    4. Add/Find images for clients’ content
    5. Any other specialised service the client requires
  5. Escalate any client issues to the right salesperson
  6. Conduct research that supports the team, such as performing internet searches for potential clients and gathering information that could be useful to the sales team when pitching a product or service
  7. Setting up client meetings when the sales team need to attend events such as SIGMA
  8. Order business cards, or other miscellaneous merchandise that will be required for sales events

Why is this role important?

This role will offer major support especially by handling client queries and fulfilling any specialised services the client requests.

The sales team needs support to handle a variety of duties (mentioned above) that take up a lot of time and that usually involve client interaction which needs a lot of attention and care. This role will offer major support in handling inbound emails, mainly from clients who might be interested in further support, services or sales for both existing and new orders.

Our sales team will personally invest their time in training this person to be able to handle the requirements of the role. Beyond that, they will offer all support required on an ongoing basis – this team member will never feel alone!

Requirements for the role:

  • 2+ years’ experience in a customer centric business environment with administrative responsibility for office operations
  • Knowledge of SEO, digital marketing and e-commerce is required
  • Ability to speak and write English at native (professional) level
  • Strong customer service skills with excellent communication skills, both verbal and written
  • Ability to interact successfully with both internal and external customers at all levels
  • G-Suite experience
  • Skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages is an advantage
  • Ability to perform without delay and in a fast-paced environment
  • Ability to manage and execute on assignments with competing priorities
  • Creative problem-solving skills
  • Highly skilled and motivated in both administrative and technology duties
  • Ability to multitask, prioritize and be flexible with changing business needs
  • Willingness to work additional hours as approved by management and needed
  • Being based in Malta will be considered an advantage

Benefits that come with the role

The main benefits will be:

  • Fully remote work
  • Flexible working hours
  • Paid vacation and sick days
  • Paid public holidays
  • Yearly laptop allowance
  • Healthy workout hours during working hours
  • A supportive and fun culture

In addition to this, the individual can develop in the future to become a sales representative which will benefit from a very attractive commission. However, this is fully optional.

A monthly salary of around 1200-1500 (gross, euro) a month will be negotiated.

Apply now!

Send in your Cover Letter and CV to hr@topcontent.com